•Forbetter Sanitary Ware is committed to quality control in strict accordance with ISO9001 quality management system   
•Establish a quality management system and manual, set quality inspection standards, and improve quality control documents. Obey the complete process from product inspection IQC and IPQC to FQC and OQC.  
•Brief Process:  
•(1) Record the complaint, such as the complainant, the time and the object of the complaint, and the request.
•(2) Determine whether the complaint should be established  
•(3) Determine which department should be responsible for the complaints  
•(4) Responsible department analyzes the cause of the complaint  
•(5) Propose a solution: According to the actual situation and refer to the customer's complaint request, propose a specific plan to resolve the complaint. Such as product return, exchange, repair, discount, compensation and so on.  
•(6) Leadership instructions: In response to customer complaints, the supervisors should make instructions timely. Take all possible measures and try to recover the losses that have already occurred.  
•(7) Implementation.  
•(8) Summary: summarize and comprehensively evaluate the complaint handling process, propose improvement measures, continuously improve the business management and operations, improve customer service quality and reduce the complaint rate.

•Forbetter laboratory has a full range of product testing, measuring equipment which have regular maintenance calibration.
•Can issue a professional test report.